Bundled Set: Butterworths Employment Law Handbook 2010 18th ed & Tolley's Employment Handbook 24th ed
Take advantage of our bundle offer and ensure you are kept fully up to date on every dimension of employment law with new editions from the two flagship employment law titles. More....
FAQs
If you are puzzled about something on our website, then perhaps the following Frequently Asked Questions will help you out. If you require further assistance, please get in touch with us via the addresses/numbers on the Contact Us page or email us using our feedback form.
These FAQs are aimed at helping you to search for and purchase books from our site.
Question Index
How do I use the search facilities?
What are Bestsellers?
What is a boolean search?
I've found the book I want - what do I do now?
Availability of the book is listed as Not Yet Published - can I still order?
Are all books listed on your website held in stock ready for despatch?
I have a Hammicks Legal website account but have forgotten my password - what do I do?
I can't find the book I want - what do I do now?
How can I pay for books?
| Q. | How do I use the search facilities? |
| A. | There are two options for searching - the Speed Search on the left of each page, or the Advanced Search page, which is located next to the Speed Search box.
The Speed Search allows you to search quickly for a title, author or international standard book number (ISBN), if you know it. You do not need to use the full title or all the author's names, but can simply enter key words, eg. 'criminal' or 'clarkson'. The Speed Search facility allows you to enter keywords from any of the main search fields at once, in order to narrow your search; eg. 'criminal clarkson' will search for those keywords across both title and author fields. If you know the ISBN for a book (its ten or 13 digit standard book number), this is the surest way to find a specific title. Remember, when using an ISBN you should enter all ten or 13 digits together with no spacing " " or hyphens "-" e.g. 1923458659x or 9781234567890. If you want to be more specific, use the Advanced Search. This will narrow your search, returning only books which match all the details you enter. The more information you provide, such as Author, Title, Publisher, the more accurate your search will be. Back to Question Index |
| Q. | What are Bestsellers? |
| A. |
Back to Question Index |
| Q. | What is a boolean search? |
| A. | Boolean searching allows you to narrow down your search by using special terms before your keywords. It's useful because it can help you make sure you don't get thousands of results when you search.
Boolean search terms Using AND e.g. “property AND law” Using OR e.g. “property OR law” Using NOT e.g. “property NOT law” |
| Q. | I've found the book I want - what do I do now? |
| A. | First, place the title you require into the shopping basket by clicking the 'ADD TO BASKET' button. You can then continue browsing, and place as many titles as you wish into the basket. You can remove items or change quantities at any time by following the 'SHOPPING BASKET' link on the left of the screen.
When you're ready to complete the purchase, go to the Shopping Basket screen. From here you can use the Postage Calculator to see how much you will pay for delivery (you must select a delivery country). You now need to either set up an account or, if you've done this previously, sign in to your existing account. First, click the 'CHECKOUT' button. You will be asked to sign on. Don't worry if you have not yet registered - just follow the link for those who have not previously registered. You will then be prompted to set up an rehgistration account by entering your e-mail address and choosing a password* (plus a clue to remind you should you forget your password, eg. password = "jones", clue = "mother's maiden name"). Please check that you have entered the correct email address, otherwise you won't receive email confirmation for orders. Once you've done this once, you won't have to enter your address details again for future orders, although you can change your details at any time by following the 'MY DETAILS' link on the left of every page. Once your address details are filled in, click the 'CONTINUE' button. Enter your payment card details and click the 'PURCHASE' button if paying online. You will receive a confirmation email with your order number shortly afterwards. Back to Question Index |
| Q. | Availability of the book is listed as Not Yet Published - can I still order? |
| A. | Yes, send us your order as usual and we'll send your order just as soon as the book is published. Please bear in mind that the publication date listed on our site is the latest information we have from the publisher, and that this date may change.
Where orders are placed for more than one item including some which are currently In Print and some which are Not Yet Published, we usually send the available books immediately. You will not be charged any additional postage for this service. In some circumstances we may feel it is better to wait until all items are ready for despatch, and in this case we will contact you for instructions. Back to Question Index |
| Q. | Are all books listed on your website held in stock ready for despatch? |
| A. | We carry a wide range of titles and the majority of books listed are held in stock ready for despatch the next working day after you place your order. However, inclusion of a title on this website does not guarantee that we have a copy on the shelf - some titles have to be ordered in from the publisher before despatch. The 'availability' status on the website is the latest information we have from the publisher regarding their stock (eg. In Print, Not Yet Published, Re-printing). Please note that we also indicate current stock levels against each title - from "Plenty of Stock" down to "Low Stock" and sometimes "On Order".
Items not in stock will be ordered from the publisher or distributor. UK publishers typically take around 7 working days to deliver (although this can vary considerably for smaller publishers), and we will despatch your order to you by the working day after receipt. If the book is unavailable for any reason we will tell you once we have the information from the publisher. Where a book needs to be ordered from overseas it may be subject to further delay. Back to Question Index |
| Q. | I have a Hammicks Legal website account but have forgotten my password - what do I do? |
| A. |
If you have previously set up an account but are unsure of your password, when logging in enter your e-mail address but leave the password field blank. When you click the submit button you will be prompted to enter a password, but also given the opportunity to click the password clue box. Ticking this will display the password clue you entered when setting up your account. For this reason the password clue should be something that tells you what the password is but is personal to you, eg. password = "jones", clue = "mother's maiden name", and not a generic thing that lots of people would know, eg. password = "Paris", clue = "capital of France". Back to Question Index |
| Q. | I can't find the book I want - what do I do now? |
| A. |
Try a keyword search using the speed search box or the advanced search link on the left. If all that fails then contact us and we'll do our best to find it for you. Back to Question Index |
| Q. | How can I pay for books? |
| A. | You can pay in any of the following ways:
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